Terms and Conditions
TERMS AND CONDITIONS
United Arab Emirates is our Country of Domicile.
Klekktic controls this Site from the U.A.E Klekktic makes no representation that this Site is appropriate for use in other locations. If you use this Site from other locations you are responsible for ensuring compliance with local laws. You may not use, export or re-export any materials from this Site in violation of any applicable laws or regulations, including, but not limited to any U.A.E export laws and regulations.
Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.
If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secure connection.
The cardholder must retain a copy of transaction records and Merchant policies and rules.
We accept payments online using Visa and MasterCard credit/debit card in AED (or any other agreed currencies).
Terms of sale
All prices shown on the website are exclusive of VAT. VAT will be outlined on purchase invoices to all orders in accordance with UAE Federal Tax Authority guidelines.
The images on our site are for the purpose of illustration only. We aim to showcase images of our pieces that are true to reality, however we cannot be held liable for any slight change in colour or tone from viewing on any digital screen which may augment them.
Samples and natural materials
Our woods and other raw materials such as cane are all derived from natural materials. This means that although the material you select will be the same, each piece may have different characteristics, grain patterns and markings. Some pieces may also have natural knots, surface etches, oxidation, mineral staining and natural line patterns. Klekktic cannot accept responsibility for any rejected orders based on the above. Rest assured that our team will always review our products and would not send something out if it was not 100% satisfactory.
The materials on our site such as the fabrics, are subject to availability. Whilst we have made sure they are readily available to use, there may be cases that are out of our hands where materials may not be available. In this instance, we will contact you via email straight away to let you know that materials are not available or may be subject to delay or suggest any alternatives.
If we are unable to process your order due to an error in pricing we will contact you straight away.
Once the agreed upon timeline for delivery has been reached we are no longer responsible for holding customer items.
Klekktic will fulfil their obligation to deliver when the goods have been made available at the named place in the country of importation and has to bear the risks and costs, including duties, taxes and other charges of delivering the goods thereto, cleared for importation.
Where the Client fails to take delivery of the goods ordered all together, then the Client hereby agrees to Klekktic’s right to terminate the purchase order and to pay all Delivery Costs and Losses, Charges, Other Charges and to forfeit all goods and payments (Advance Payments and Balance Payment) made in favor of Klekktic with no entitlement to any claim or whatsoever against Klekktic. Klekktic will be entitled to dispose of the goods freely and as desired. Regarding any (re-) delivery, Klekktic reserves the right to demand prior payment of all aforementioned costs notably the Delivery Costs and Losses.
The Client is to ensure access to site on delivery. In the event that access is not possible, the Client will be liable to secure a solution and any additional charges which may be applicable. The Client is to ensure that the site is free of debris, air conditioned and a dust free environment prior to delivery of order. In the event that the site does not meet the requirements, klekktic will not be held liable for any items lost or damaged during storage and/or transit, however, will process the replacement claim(s) accordingly on behalf of the Client . Client is responsible to provide the necessary tools (forklift, trolley, labor etc.) to offload and deliver to site. Delivery to sites/ locations that are deemed not accessible by normal means, Client is responsible to find an alternative delivery method and will be subject to pay additional charges that may be applicable. The Client hereby agrees that Storage Charges will be applicable if shipment cannot be delivered on arrival at port of destination. Air freight Shipments that require COO (Certificate of Origin) prior to dispatch will be delayed during the period the COO is in process by the relevant authorities. Certificate of Origin (COO) require 2 - 3 weeks approximately processing period; Please note Klekktic cannot be held liable