General
1
Who is Klekktic?
Klekktic is a UAE-based brand specializing in made-to-order furniture. Each piece is customizable and handcrafted using high-quality natural materials.
2
Do you offer customizations?
Yes. You can customize size, fabric, finish, and other design details.
3
Where is your showroom?
We operate online and offer private viewings and consultations by appointment.
4
Do you ship internationally?
Yes, across the GCC. Shipping charges vary.
5
Do your products come with a warranty?
Yes, all products include a 1-year warranty against structural and manufacturing defects.
Orders & Payments
1
How do I place an order?
Select your item, choose customization, and order online.
2
What payment methods do you accept?
Visa and Mastercard in AED and agreed currencies.
3
Do you offer installments?
No, but staged payments may be discussed for large projects.
4
How long does it take to confirm my order?
You will receive confirmation within 24–48 hours of payment.
Shipping & Delivery
1
How long will delivery take?
3–4 weeks.
2
How much does delivery cost?
AED 150 (Dubai), AED 300 (other Emirates), GCC quoted case by case.
3
Do you deliver and install?
Yes in UAE. GCC orders are shipped for self-assembly.
4
Can I reschedule delivery?
Yes, with at least 48 hours' notice.
5
What should I expect on delivery day?
We contact you 2 days prior with a 5-hour window.
Returns & After-Sales
1
What is your return policy?
Returns accepted within 14 days for defective or incorrect items. Custom orders not returnable unless defective.
2
What if my product arrives damaged?
Contact us with photos within 48 hours.
3
Do you offer after-sales repairs?
Yes, warranty repairs are free. Non-warranty repairs are available at a fee.
Trade Partners
1
Do you offer trade accounts?
Yes, architects, designers, and businesses can apply.
2
Do you handle bulk/custom projects?
Yes, across GCC.
Design Consultations
1
Do you offer consultations?
Yes, including site visits and material selection.
2
Are they free?
Consultations may be free or paid, depending on project scope.
Product & Material Care
1
How do I care for finishes?
Wipe spills immediately, avoid harsh chemicals, cover outdoor items.
2
How do I maintain fabrics?
Vacuum regularly, avoid direct sunlight, use professional cleaning.
3
Do you provide care guides?
Yes, every order includes care instructions.
Pre-Loved Program
1
What is Klekktic Pre-Loved?
A resale community for pre-owned Klekktic pieces.
2
How does selling work?
Once sold and delivered, you receive 70% of resale value as Klekktic Credit, valid for 12 months.
3
How do I get paid?
Credit only (not cash).
4
Do you collect immediately?
No, items are collected only after they are sold.
5
Are Pre-Loved items returnable?
No, they are final sale.
6
What if the item condition is worse than described?
Buyer may return it, and seller covers AED 300 delivery cost.
7
Can I request verification?
Yes, for AED 200.
8
When do I receive my credit?
After successful delivery and buyer confirmation.
Get in Touch
Have a question or idea? Our team is here to help.